Privacy Policy

Privacy Policy

In Your Corner Coaching
Last Updated: 5th March 2025

1. Introduction

Welcome to In Your Corner Coaching, operated by Amy Stephenson, a sole trader providing professional coaching services. We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our coaching services, website, and communications.

2. Data Controller

The Data Controller responsible for your personal data is:

Amy Stephenson – In Your Corner Coaching
amy@yourcoachyourcorner.com

As a sole trader, Amy Stephenson is responsible for ensuring that personal data is handled in accordance with GDPR requirements.

3. Collected Personal Data

We may collect and process the following personal data:

3.1 Information You Provide to Us

• Identity & Contact Data – Full name, email address, phone number, and other contact details.
• Coaching Information – Information you choose to share during coaching sessions (confidential unless stated otherwise).
• Payment Data – Billing details for processing transactions via secure payment gateways.
• Correspondence – Emails, messages, and communication records.

3.2 Automatically Collected Information

• Technical Data – IP address, device type, browser, and website interaction (via cookies and analytics tools).
• Usage Data – Page views, browsing activity, and session interactions on our website.

We do not collect special category data (such as health, race, or religious beliefs) unless explicitly required and with your consent.

4. Purpose of Collecting Data

We collect and process your personal data to:

Provide Coaching Services – Deliver one-to-one career and leadership coaching.
Manage Bookings & Payments – Process transactions and confirm session bookings.
Communicate with You – Respond to inquiries, provide service updates, and send relevant information.
Improve Our Services – Enhance user experience on our website and analyze service performance.
Comply with Legal Obligations – Maintain business records and ensure regulatory compliance.

5. Legal Basis for Processing Personal Data

Under UK GDPR, we process personal data based on the following legal grounds:

Contractual Necessity – When processing is required to fulfill our coaching agreement with you.
Legitimate Interests – For business operations, service improvements, and client support.
Legal Compliance – To fulfill tax, regulatory, and legal obligations.
Consent – When required for marketing communications (you can withdraw consent at any time).

6. Confidentiality in Coaching

Confidentiality is a fundamental principle of coaching. Your personal information and coaching discussions are kept private, except in the following circumstances:

Legal Requirements – If required by law, such as safeguarding concerns or criminal investigations.
Explicit Consent – If you request or agree to share specific information.
Risk of Harm – If there is a concern for your safety or that of others.

7. Data Retention

We retain your personal data for the following periods:

Coaching Records – Retained for 12 months after your last session for reference and follow-up support.
Payment & Business Records – Kept for six years to comply with UK tax laws.
Marketing Communications – Until you withdraw consent (unsubscribe available in emails).

After the retention period, data is securely deleted or anonymized.

8. Sharing Your Data

We will never sell or rent your personal data. We may share it with:

✔ Secure Payment Processors – Stripe, PayPal, or banking services for transaction processing.
✔ Service Providers – Scheduling platforms, email providers, and website analytics services.
✔ Legal & Regulatory Authorities – If required by law or to comply with legal obligations.

All third-party services used comply with UK GDPR and have their own privacy policies.

9. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

✔ Right to Access – Request a copy of the personal data we hold.
✔ Right to Rectification – Request corrections to inaccurate or incomplete data.
✔ Right to Erasure (Right to be Forgotten) – Request deletion of your personal data (subject to legal obligations).
✔ Right to Restrict Processing – Request limited use of your data in certain circumstances.
✔ Right to Object – Object to certain types of processing, such as direct marketing.
✔ Right to Data Portability – Request transfer of your data to another service provider.
✔ Right to Withdraw Consent – Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact amy@yourcoachyourcorner.com

10. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to enhance your experience. You can manage your cookie preferences through your browser settings.

11. Data Security

We take data security seriously and implement measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

✔ Encrypted storage for digital records.
✔ Access control limiting data to authorised personnel only.
✔ Regular security reviews to ensure compliance.

While we take reasonable precautions, no data transmission is 100% secure. If you suspect a data breach, please contact amy@yourcoachyourcorner.com immediately.

12. Complaints & Contact Information

If you have concerns about how we handle your data, please contact:

Amy Stephenson – In Your Corner Coaching
amy@yourcoachyourcorner.com

If you are not satisfied with our response, you have the right to file a complaint with the Information Commissioner's Office (ICO) in the UK:

ICO Website: https://ico.org.uk/

ICO Helpline: 0303 123 1113

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this page periodically.

By using our services, you agree to the terms outlined in this Privacy Policy.